At Galosom, we want every collector to be completely satisfied with their purchase. If for any reason your order does not meet your expectations, we are here to help.
30-Day Return Window
You may request a return within 30 days after your order has been delivered.
To qualify for a return:
- The item must be in its original condition.
- The item must not show signs of misuse, modification, or damage caused by improper handling.
- All original accessories, manuals, inserts, protective materials, and packaging must be included.
- Proof of purchase is required.
Please do not return any item without receiving return authorization from our customer support team.
How To Request A Return
To begin a return request, please contact our support team and provide:
- Order number
- Product model
- Reason for return
- Photos or videos if the item is damaged or defective
Our support team will review your request and provide return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Photos of the product
- Photos of the shipping carton
- Photos of the shipping label
After verification, Galosom will provide an appropriate solution, which may include:
- Replacement parts
- Product replacement
- Full refund
- Other reasonable remedies
For approved quality-related issues, Galosom will cover the return shipping cost.
Non-Defective Returns
If you decide to return an item for reasons unrelated to product quality, compatibility, shipping damage, or manufacturing defects:
- The customer is responsible for return shipping costs.
- Original shipping charges are non-refundable.
- The product must arrive in resalable condition.
Refund eligibility will be determined after inspection of the returned product.
Refund Processing
Once the returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow:
- 3–5 business days for inspection
- 5–10 business days for payment providers and banks to complete processing
Actual posting times may vary depending on your financial institution.
Order Cancellation
Orders may be cancelled before shipment.
If an order has already shipped, it will be treated as a return request under this policy.
Non-Returnable Items
The following items are not eligible for return unless defective:
- Customized or personalized products
- Clearance or final-sale items
- Gift cards
- Products damaged by misuse, modification, accidents, or unauthorized repairs
Return Condition Requirements
Returned products must be adequately protected during transit.
Galosom reserves the right to reduce or deny refunds when returned items:
- Are missing components or accessories
- Are returned with damaged packaging
- Show signs of use beyond normal inspection
- Are damaged during return shipment due to insufficient packaging
Contact Us
For return or refund assistance, please contact:
Customer Support Team
Email: service@galosom.com
We are committed to providing a fair, transparent, and collector-focused ownership experience.