Who We Are
This Privacy Policy explains how Galosom collects, uses, and shares personal information when you visit or make a purchase from galosom.com. The website is operated by Carbro Flavor USA LLC, 555 Brich Ct, Colton, CA 92324, USA.
Information We Collect
When you browse the website, technical information may be collected automatically, including your IP address, browser type, device information, time zone, cookie identifiers, referring pages, pages viewed, and interactions with the website.
When you place or attempt to place an order, create an account, contact support, submit a review, or join an email list, we may collect information such as your name, billing and shipping address, email address, phone number, order details, account details, support messages, and payment-related information. Payment card details are processed by the payment provider selected at checkout and are not stored as complete card numbers by Galosom.
How We Use Information
- Process payments, fulfill orders, arrange delivery, and provide order updates.
- Provide customer service, warranty support, returns, refunds, and troubleshooting.
- Maintain account security, prevent fraud, and comply with legal obligations.
- Improve website performance, product information, and the customer experience.
- Send marketing communications only where permitted and provide an unsubscribe option.
Cookies and Similar Technologies
Galosom uses essential cookies for shopping-cart, checkout, account, security, and website functionality. Analytics, advertising, and preference cookies may also be used where enabled. Browser settings and any available cookie controls can be used to manage non-essential cookies, although disabling essential cookies may prevent parts of the store from working.
How Information Is Shared
Information may be shared with service providers that help operate the store, including hosting, WooCommerce services, payment processors, fraud-prevention providers, shipping providers, email services, analytics providers, and professional advisers. Information may also be disclosed when required by law or to protect customers, Galosom, or others. Each third-party provider handles information under its own privacy terms.
Data Retention and Your Choices
Order, account, support, and transaction records are retained for as long as reasonably needed to provide services, meet tax and accounting requirements, resolve disputes, prevent fraud, and comply with applicable law. Subject to applicable law, you may request access to, correction of, or deletion of personal information associated with you. Some records may need to be retained for legal or operational reasons.
Security
Galosom uses reasonable administrative and technical safeguards, including HTTPS, to protect information. No online system can be guaranteed to be completely secure.
Policy Updates
This policy may be updated to reflect operational, technical, or legal changes. The current version will be published on this page. Last updated: August 15, 2026.
Contact
For privacy questions or requests, contact Galosom Customer Support at support@galosom.com.